Investment in the hotel business: «Give a guest more than just a bed»

In this article, we will not analyze the theoretical component of the hospitality industry, but discuss the importance of standards at facilities.

We have prepared for you only practical recommendations from the founder of 4* Milano Hotel – Marco Sartori, whose business portfolio includes cooperation, partnership and close work on such projects as:

• Amerikano Apart Hotel
• Continental Hotel
• Hotel Marenero
• Il Decameron Luxury Design Hotel

The information guide for creating this material was a regular meeting in the framework of Hospitality talks in partnership with the Union of Ukrainian entrepreneurs (SUPP) and the management company Ribas Hotels Group. The meeting was held at the Bossfor hotel, which, by the way, is managed by the Ribas hotel group.

Recommendation pool from Marco Sartori:

• Do not build a hotel just because there is a plot of land that will fit the hotel. It is necessary to take into account the features of the area and location, in particular.
• Remove your emotions. Don't make a hotel for the soul. Build for business. It is necessary to “put your heart and soul” into your apartment or house for your guests. It is necessary to invest in the hotel standards, ergonomics, environmental friendliness.
• Analyze: the market, the audience, the specifics of the country and territory. If you are in the center of Paris – build a hotel for guests of the center of Paris. If you are on the outskirts of a small town, build a hotel for the peripheral guest. If you are in Odessa, build for the Odessa guest.

You can learn more about the service component of the hotel here.

We talk in details about the stages of building of a new hotel in Bukovel here.