After a year of fruitful work on the book "More than Service" we are finally ready to present it to you, so we are opening pre-orders on ribashotelsgroup.ua. This book turns the concept of service upside down. It teaches you to think outside the box, dispels the preconceptions that "service is expensive" or "service is not relevant".
The author of the book, Arthur Lupashko, a hotel developer and founder of the management company Ribas Hotels Group, created it as an inspiration and motivation to implement a unique customer experience and show sincere care for his clients. In addition to the author's own experience, the book contains case studies and practical tools from such businessmen and figures:
- Mykhailo Fedoriv, Diia;
- Dmytro Dubrovsky, Uklon;
- Volodymyr Popereshniuk, Nova Poshta;
- Дмитро Кримський, goodwine;
- Alex Cooper, Cooper's Restaurants;
- Dmytro Derkach, Planet Kino;
- Slava Balbek, balbek bureau;
- Dmitry Borisov, Dmitry Borisov Family of Restaurants;
- Yevhen Klopotenko,”100 years ago to the future”, “Others”, “Others.Park”;
- Anastasia Vladychynska, Vladychynska Consulting;
- Giorgi Iukuridze, SHABO;
- Tetiana Burda, Invogue Fashion Group;
- Volodymyr Nepiyvoda, YOD Group;
- Savely Libkin, Savva Libkin Restaurants;
- Vado Arzumanyan, Restaron;
- Alexey Voloshin, Edem Resort Medical & Spa;
- Alexey Dmitriev, Bernardazzi, Cream Cafe;
- Andriy Marenchuk, Ribas Hotels Group;
- Maxim Lagunov, LouLou, The Fitz & Suke;
- Taras Tustanivsky, Stara Pravda.
20 top businessmen and business executives told how to build a customer-oriented and competitive business in Ukraine when everyone knows how to smile and ask: "Did you like everything?".
The book "More than Service" is already available for pre-order on our website ribashotelsgroup.ua.