Hotel audit
by Ribas
We identify problems at early stages before they become chronic and increase your business's immunity to market fluctuations. We rejuvenate business processes for long-term success, developing a personalised development plan perfectly adapted to your hotel's DNA.
Express Diagnosis
Mystery Call and Mystery Guest. Hotel booking via telephone call by our specialist, hotel stay followed by detailed report provision.
On-Site Check-Up. Project team visit and detailed hotel study across key aspects.
Full system scan
Front Office Service Structure Check-Up
- Organisational and functional service structure check-up to assess presence of necessary positions, employee numbers and deployment
- Staff quality analysis for guest service and communication
- Recommendations for operational standards implementation for the service
Housekeeping Service Structure Check-Up
- Service structure check-up and identification of strengths and weaknesses
- Staff work quality analysis regarding hotel housekeeping organisation
- Recommendations for operational standards development and implementation for the service
- Sanitary and hygiene conditions compliance verification at property
- Cleaning agents and consumables quality analysis, supplier work procedures
- Service work organisation expense analysis and recommendations development for expense optimisation without quality loss
Guest Feedback Analysis
- Review and response analysis on websites where property is listed
- Reporting on guest comments, wishes and positive moments over last six months of property operation
- Analysis of existing guest feedback collection method
- Recommendations for guest feedback collection
- Recommendations for guest review responses
Full system scan
Hotel Space and Equipment Check-Up
- Room and public area equipment analysis, improvement recommendations
- Utility room functional purpose analysis and improvement recommendations
- Introductory technical audit
Full system scan
Booking and Sales Department
- Existing check-up and new room sales plan creation
- Hotel OTA placement check-up, improvement recommendations
- Property IP telephony and CRM connection analysis
- Active promotions, tariffs and room booking conditions analysis. Improvement recommendations
- Corporate sales analysis
- Sales tools check-up and compliance, communication assessment
- Key metrics analysis
- Competitive environment analysis
- Room category establishment correctness and category pricing logic verification
- Guest attraction system check-up, all promotion and sales channels
- Booking department work check-up and booking specialist motivation system
- Additional service sales system check-up to resident guests
- Pricing system and loyalty systems check-up
- Repeat guest attraction system check-up
Full system scan
Marketing
- Standardised printed materials analysis, supplementation proposals
- Website booking convenience and content quality analysis
- Photo and video content analysis on website and other sources where hotel is listed, improvement recommendations
- Social network visual design proposals and content filling
- Target audience determination based on programme statistics. Property weakness identification and recommendations for addressing them
- Google My Business settings analysis
HR Department
- Recruitment section check-up
- Onboarding and adaptation system check-up
- Training system check-up
- Motivation system check-up
- Procedures check-up—hiring and dismissal
- Organisational structure and function distribution check-up
- Staffing schedule and personnel needs analysis
Operations Department
- Goods receipt check-up
- Access control and stock storage
- Warehouse inventory management
- Stock cost calculation
- Inventory procedures and results recording check-up
- Write-offs check-up
- Supplier relations check-up, procurement policies
- Discount provision correctness and room inventory use verification
Full system scan
Financial and Legal Audit
- Comprehensive audit of financial, management reporting, budgeting system
- Budget creation consultation, Ribas annual budget template provision
- Work efficiency and financial performance results expertise
- Risk analysis (tax, legal, administrative, operational) and recommendations development for reduction. Tax recommendations
- Internal quality control and financial discipline audit
- Audit and recommendations for expense optimisation
- Land and building property rights verification
- Lease agreement and other property rights assessment
- All commercial contract review, including suppliers, contractors and services
- Customer contract, booking terms and cancellation policy review
- Labour legislation compliance verification, including employee agreements, employment policy and equality
- Health and safety regulation compliance assessment
- Trademark, copyright and other intellectual property forms use analysis
- Necessary licence and permit presence verification for hotel business operation
- All necessary registration documents, policies and procedures required by law presence verification (logbooks, briefings)
- Record keeping and reporting procedures compliance assessment
- Potential litigation or legal dispute verification
Diagnosis and treatment plan
- Detailed report presentation on conducted check-up
- Plan compilation for identified deficiency elimination with priority indication in resolution and control points
Recovery and Rejuvenation Course
- Hotel work optimisation
- Hotel KPI (key performance indicators) increase
- Hotel financial scheme optimisation
- Hotel sales increase greater than 10%
- Strategy creation for all hotel services
- Crisis exit strategy development
Ukraine
Odesa, 25 Lesya Ukrainka Avenue
Lviv, 4. Ferentsa Lista Street
Kyiv, 2 Nezalezhnosti Square, Spaces
+38 (097) 842-08-34
