What concerns a customer service manager? How can a guest’s needs be satisfied?

Artur Lupashko, the founder of the Ribas Hotels Group, together with Valeria Maidanyuk — the head of the customer service department at Ribas Hotels Group — discussed in a new video on their YouTube channel why service is the heart of business.
How does guest satisfaction affect business profitability? Why is it important not to ignore even the smallest details? How should one handle negative reviews? Building customer loyalty and long-term relationships. This video will be useful for business owners, service department managers, and anyone aiming to build a strong brand in any industry.

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