Hotel audit
by Ribas
We identify problems at early stages before they become chronic and increase your business's immunity to market fluctuations. We rejuvenate business processes for long-term success, developing a personalised development plan perfectly adapted to your hotel's DNA.
Express Diagnosis
- Mystery Call and Mystery Guest. Hotel booking via telephone call by our specialist, hotel stay followed by detailed report provision.
- On-Site Check-Up. Project team visit and detailed hotel study across key aspects.
Full system scan
Front Office Service Structure Check-Up
- Organisational and functional service structure check-up to assess presence of necessary positions, employee numbers and deployment
- Staff quality analysis for guest service and communication
- Recommendations for operational standards implementation for the service
Housekeeping Service Structure Check-Up
- Service structure check-up and identification of strengths and weaknesses
- Staff work quality analysis regarding hotel housekeeping organisation
- Recommendations for operational standards development and implementation for the service
- Sanitary and hygiene conditions compliance verification at property
- Cleaning agents and consumables quality analysis, supplier work procedures
- Service work organisation expense analysis and recommendations development for expense optimisation without quality loss
Guest Feedback Analysis
- Review and response analysis on websites where property is listed
- Reporting on guest comments, wishes and positive moments over last six months of property operation
- Analysis of existing guest feedback collection method
- Recommendations for guest feedback collection
- Recommendations for guest review responses
Full system scan
Hotel Space and Equipment Check-Up
- Room and public area equipment analysis, improvement recommendations
- Utility room functional purpose analysis and improvement recommendations
- Introductory technical audit
Full system scan
Booking and Sales Department
- Existing check-up and new room sales plan creation
- Hotel OTA placement check-up, improvement recommendations
- Property IP telephony and CRM connection analysis
- Active promotions, tariffs and room booking conditions analysis. Improvement recommendations
- Corporate sales analysis
- Sales tools check-up and compliance, communication assessment
- Key metrics analysis
- Competitive environment analysis
- Room category establishment correctness and category pricing logic verification
- Guest attraction system check-up, all promotion and sales channels
- Booking department work check-up and booking specialist motivation system
- Additional service sales system check-up to resident guests
- Pricing system and loyalty systems check-up
- Repeat guest attraction system check-up
Full system scan
Marketing
- Standardised printed materials analysis, supplementation proposals
- Website booking convenience and content quality analysis
- Photo and video content analysis on website and other sources where hotel is listed, improvement recommendations
- Social network visual design proposals and content filling
- Target audience determination based on programme statistics. Property weakness identification and recommendations for addressing them
- Google My Business settings analysis
HR Department
- Recruitment section check-up
- Onboarding and adaptation system check-up
- Training system check-up
- Motivation system check-up
- Procedures check-up—hiring and dismissal
- Organisational structure and function distribution check-up
- Staffing schedule and personnel needs analysis
Operations Department
- Goods receipt check-up
- Access control and stock storage
- Warehouse inventory management
- Stock cost calculation
- Inventory procedures and results recording check-up
- Write-offs check-up
- Supplier relations check-up, procurement policies
- Discount provision correctness and room inventory use verification
Full system scan
Financial and Legal Audit
- Comprehensive audit of financial, management reporting, budgeting system
- Budget creation consultation, Ribas annual budget template provision
- Work efficiency and financial performance results expertise
- Risk analysis (tax, legal, administrative, operational) and recommendations development for reduction. Tax recommendations
- Internal quality control and financial discipline audit
- Audit and recommendations for expense optimisation
- Land and building property rights verification
- Lease agreement and other property rights assessment
- All commercial contract review, including suppliers, contractors and services
- Customer contract, booking terms and cancellation policy review
- Labour legislation compliance verification, including employee agreements, employment policy and equality
- Health and safety regulation compliance assessment
- Trademark, copyright and other intellectual property forms use analysis
- Necessary licence and permit presence verification for hotel business operation
- All necessary registration documents, policies and procedures required by law presence verification (logbooks, briefings)
- Record keeping and reporting procedures compliance assessment
- Potential litigation or legal dispute verification
Diagnosis and treatment plan
- Detailed report presentation on conducted check-up
- Plan compilation for identified deficiency elimination with priority indication in resolution and control points
Recovery and Rejuvenation Course
- Hotel work optimisation
- Hotel KPI (key performance indicators) increase
- Hotel financial scheme optimisation
- Hotel sales increase greater than 10%
- Strategy creation for all hotel services
- Crisis exit strategy development
Ukraine
Odesa, 25 Lesya Ukrainka Avenue
Lviv, 4. Ferentsa Lista Street
Kyiv, 2 Nezalezhnosti Square, Spaces
+38 (097) 842-08-34
