Hotel consulting

by Ribas

HoReCa consulting involves not only searching for weaknesses in the hotel operation, but also eliminating them. Automation will help solve many problems — the introduction of hotel management automation systems, energy management systems, data analytics and regular staff training.

Change management requires careful planning, effective communication, staff involvement and ongoing monitoring. With a careful and structured approach, you can successfully implement new strategies, systems and processes in your hotel and achieve your goals.

Optimizing a hotel requires a systematic approach and taking into account many aspects of the operation. We recommend starting with the use of modern technologies to automate most processes. This could be a hotel management system, a reservation system, an access control system and many other tools that can not only simplify the current tasks fulfillment, but also prevent mistakes.

Profit growth is influenced by many factors and they can differ radically for each hotel. Most often, improving financial performance is achieved through the use of new sales channels, customer retention, detailed analysis of current expenses, and constant analytics of the performance of all departments.

An investment project in the HoReCa industry is a plan or business plan that describes a proposed investment in a hotel, restaurant, cafe or other HoReCa enterprise. It includes market analysis, financial calculations, development strategy and other information necessary to make an investment decision.

There are many options for how to profitably invest in a property in the hospitality industry. This could be the opening of a new establishment, modernization or rebranding of an existing one, the purchase of a franchise, or the expansion of tourism infrastructure. Ribas Hotels Group specialists will help you choose the best investment option.

Each project is unique, so the process of developing an investment project may differ depending on the initial data. In order to get started, we need to at least know what the planned budget is and what your goals and requirements regarding the investment project are. For example, you are planning to open a new establishment, rebrand or modernize an existing one.

In order to evaluate the project as objectively as possible, we conduct a SWOT analysis — it allows us to identify not only weaknesses and possible risks, but also strengths and opportunities. Based on the results of the analysis, we will develop an action plan that will minimize risks and remove obstacles.

The hotel and restaurant business offers many opportunities for the use of land plots and real estate. This could be the opening of a hotel, restaurant, cafe, cooking area, organization of a conference center, development of a tourist complex, gastronomy facility, etc. We will analyze the object, surrounding infrastructure, competitors, evaluate the market and provide recommendations indicating the most profitable application options.

The specific list of legal and regulatory aspects affecting the activities of the future hospitality facility depends on the type of establishment. After clarifying the purpose of the future object, we will provide you with full legal support to comply with all necessary rules.

When using such areas in the HoReCa industry, many factors must be taken into account. Facilities must have appropriate infrastructure, including connection to communications, mobile communications and the Internet. The accessibility of public transport, airports and other transport hubs, the environmental situation and regional characteristics must be taken into account.

An obligatory part of our work is conducting a SWOT analysis, which allows us to identify the strengths and weaknesses of the object and avoid possible risks and obstacles. By following our recommendations, you will be able to set up coordinated and predictable operation of the facility.

The most common problems that arise at the construction stage are financial risks associated with incorrect calculations, unplanned expenses, and cost changes. There may also be delays in construction, problems with permits, quality of construction, and non-compliance with the project and design. Ribas Hotels Group specialists will help you avoid these problems by minimizing risks at an early stage.

There are many opportunities to improve the hotel — better placement of rooms and public areas, the use of energy efficient solutions, the introduction of innovative water supply systems, improved sound insulation, improved security systems and many other things. We will carefully analyze all possible points and provide you with specific recommendations for implementation.

Construction plans and schedules can be optimized to improve efficiency and reduce project completion time. To make this possible, detailed planning of all work, coordinated communication and cooperation between all project participants, risk forecasting, and optimization of logistics and supplies are necessary. And, the most important component is working with qualified contractors and personnel who can efficiently complete the work and meet deadlines.

With proper planning and management, you can optimize your project budget and reduce costs. This is facilitated by detailed cost planning, searching for reliable suppliers and contractors, using energy-efficient solutions, optimizing the use of resources, and introducing modern technologies.

The hotel's remote control service involves regular night audits. The frequency of checks depends on the specific situation in the hotel and the results of previous visits by the mystery guest.

Various metrics and indicators can be used to assess the efficiency of a hospitality facility. For example, room occupancy, revenue and average check size, guest satisfaction levels, return rates, operating expenses, staff occupancy and financial performance.

In order to objectively assess the quality of service, we provide the "Mystery Guest" service. You can assess the level of guest satisfaction using surveys, questionnaires, analyzing reviews on the Internet and social media, monitoring key indicators and direct communication with guests.

To achieve high results of a facility of the HoReCa industry, regular staff training is important. We can implement internal tutorials, conduct trainings and seminars, internships and corporate trainings. Training will not only improve the quality of service, but will also act as additional motivation for employees.

The hotel remote control service is carried out using a series of measures that combine the introduction of modern technologies, managing the company’s reputation and checking the quality of service with the help of a mystery guest. Combining various methods of remote control and a transparent reporting system allows us to guarantee not only effective monitoring, but also ensure high quality service and respond to changes and guest needs as quickly as possible.

To manage personnel actions and increase productivity, we use working time monitoring and task control, develop a system for increasing motivation and always take into account feedback. Together, these measures can improve the quality of service, optimize costs and improve the hotel’s reputation.

A number of key actions can help achieve increased operational efficiency:

• Automation of tasks — booking management, guest registration, check-in and check-out accounting, maintenance management. This reduces the influence of the human factor, avoids mistakes and reduces workload for staff.
• Resource planning — process automation allows you to effectively analyze data on hotel occupancy and more accurately plan the allocation of resources, avoiding shortages and excess costs.
• Analytics and forecasting — we are implementing a system that collects and analyzes data on hotel operations, guests, bookings and other parameters. This data allows you to identify trends, predict demand and tailor business strategies for maximum efficiency.

Ensuring data security and confidentiality is a key aspect of our work. The use of the following techniques allows us to guarantee the information protection: encryption of data transmitted between remote control systems and the server, access monitoring, organization of physical security of equipment, compliance with industry standards, malware protection, regular security audits and training personnel to work properly with data and access.